MongoNet recommends using the typing feature contained in your Email Cover Page™. You may need to upgrade to the latest version of Adobe Acrobat Reader® since typing can only be done in versions 5.0 (free) or higher to type your Email Cover Page™. Some features, such as an email subject line are only provided when you type. In addition, when you type your Email Cover Page™ an industrial strength barcode is produced which minimizes errors that can occur by poor or noisy transmission,and totally avoids errors which can occur when poor hand printing does not match the hand printing sample key indicated on your Email Cover Page™.

For accuracy reasons, the "From" sender field email address is highly recommended. The "From" sender field does the following:

1. Enables Replies to your Email Address.
2. Provides you with a digital archival copy of every fax you send.
3. Provides you with email confirmation of exactly where your fax was sent (check email addresses for accuracy).
4. In the event the recipient's mailbox is full, you will be alerted via email of "bounced" mail.
5. Identifies you as the sender.

Yes, you must split the email address at the pre-printed "@" sign when you are using hand printing. When using the typing feature contained in your Email Cover Page™ PDF, you will notice that email addresses are automatically split for you by your computer.

Your hand printing is read by a computer; therefore, it is critical that you take the time to hand print exactly as indicated in the hand printing key. All letters must be printed in UPPERCASE. Underline all boxes that contain numbers as this differentiates the number 0 from the letter O.

If you are having trouble with hand printing recognition, you will want to use the typing feature contained in your Email Cover Page™.

MongoNet assumes no liability for mis-sent documents (see Terms of Service). Similar to mis-sending an email, there is no way to reverse the course of a mis-sent document. However MongoNet's intelligent OCR engine will not send to "invalid domain names".

Your hand printing is read by a computer and mistakes can be made; this is why it is so important to use the typed version when possible. When using hand printing make sure all email addresses are printed exactly as indicated in the hand printing sample in UPPERCASE.

No, email addresses are not case sensitive. Even if people tell you that their email address has to be in lowercase to work, they are mistaken. MongoNet's hand printing recognition engines work only with UPPERCASE letters. Always hand print in UPPERCASE letters only.

Underline all boxes that contain numbers as this differentiates the number 0 from the letter O.

MongoNet supports only those symbols indicated in the hand printing sample found on your printed Email Cover Page™. Make sure to print dots, dashes, and underscores exactly as indicated in the sample hand printing key.

For an email response, only if you type or hand print your email address in the "From" sender field. This will enable the email recipient to reply directly to your email. For a MongoFAX response, you should include your mongofax phone number in the notes box section of the Email Cover Page ™ This will allow the recipient to fax back through your MongoFAX number, which is removed from the coversheet in the process.

Always use the "From" sender field on your Email Cover Page™ every time you send a MongoFAX. When using the "From" sender field, you will automatically receive an email copy of your MongoFAX which will also serve as confirmation. Make sure to verify that all email addresses are correct.

If your organization has activated the "Automatic Fax Confirmation Feature" in your MongoNet® account, then you will also receive a fax confirmation page to your fax machine (paying customers only / not available with Free Trial). If you do not receive a fax confirmation, then your fax machine may be configured behind a PBX switch and you will want to rely on your email confirmation. In addition, your MongoNet system administrator can also verify any given transmission by viewing the billing system.

Please contact our sales department: 1(800) 317-1909.

Use multiple Email Cover Pages to gain added "To" and "Cc" fields. There is a point of diminishing returns when using multiple Email Cover Pages, because at some point it becomes easier to MongoFAX to your own email address where you can then forward your MongoFAX to large group lists, etc.

Note that when using multiple Email Cover Pages, the "From" sender field on secondary Email Cover Pages is ignored.

MongoNet is subject to Federal Communications Commission (FCC) Telecom Act of 1996 and all laws that prohibit viewing content sent through MongoNet's system. MongoNet's computers identify, process and route Email Cover Pages based on Optical Character Recognition of any email addresses printed in the designated areas on the Email Cover Page™. MongoNet's sealed system is protected by state-of-the-art, commercial grade firewalls.

The MongoNet Roving Account provides you with access from any fax machine in the world. We provide you with a special Email Cover Page™ and you can use that cover page from anywhere. Benefits of this service are ease and flexibility.

Registered accounts restrict service usage ONLY to fax machines that have been registered in your MongoNet account. All fax machine numbers are read by a technology called ANI (Automatic Number Identification). This is a different standard than Caller ID. If your fax machines are installed behind a PBX switch, you will need to register all "trunk" lines. ANI "sees" only trunk lines or dedicated POTs lines. This feature will not allow for using Email Cover Pages from fax machine lines that are not entered into your MongoNet account. Note: Large companies generally use PBX phone switches.

It is important that you read the directions on your Email Cover Page™. You must only fax to your company's private dedicated MongoFAX 800-Number indicated at the bottom of your Email Cover Page™. Your 800-Number is "scrubbed" (removed) with every transmission. Double check that you have typed the proper email addresses on your Email Cover Page™. Also make sure that your hand printing matches the sample hand printing key.

Remember to always load your documents properly in your fax machine and fax ONLY to the MongoFAX 800-Number indicated on your Email Cover Page™.

If you are still having problems, please contact MongoNet's customer service at CustomerSupport@MongoNet.net.