MongoNet, Fax Paper to Any Email Address

This Security & Privacy Policy was last updated on April 8th, 2008.

This Security and Privacy Policy ("Policy") outlines our security and privacy policies. It is a work in progress. From time to time, as our business changes, we will update the Policy but the underlying goal of protecting the security of our customers' transmissions and their privacy will remain. We welcome your continuous input into these guidelines. Give us your feedback at CustomerSupport@MongoNet.net.

MongoNet, Inc. ("MongoNet") has created this Policy in order to demonstrate our firm commitment to security and privacy. The Policy applies to the MongoFAX service and the MongoFAX Free Trial service (collectively, the "Service"), and does not apply to other online or offline MongoNet sites, products or services. By accepting our Terms of Service, and/or by using the MongoFAX service or the MongoFAX Free Trial service, you expressly consent to the security and privacy practices described in this Policy. The capitalized terms in this Policy not defined in this document are defined in the Terms of Service or the Free Trial Terms of Service, as applicable.

DEFINITIONS

"Transmissions" means any pages that you send to MongoNet via an Intelligent MongoFAX Phone Number or Free Trial Phone Number.

"Email Cover Page" shall mean the Email Cover Page of transmissions made using the MongoFAX service or the Free Trial Email Cover Page of transmissions made using the Free Trial service.

"Contents" of your Transmissions means any page transmitted through the Service other than Email Cover Page(s), plus the contents within the "Notes Box" portion of the Email Cover Page(s).

"Image Command Data" means all the image data found on the Email Cover Page captured by MongoNet's system, but not including the contents within the "Notes Box" portion. Image Command Data includes without limitation the image of the "To" field, "Cc" field, and "From" field, version number, character data, and the landmarks used by MongoNet's system to recognize the Email Cover Page. Image command data may also include check boxes or bar codes found on the Email Cover Page.

"Sender" means the email address recognized within the "From:" field of the Image Command Data by MongoNet's system.

"Recipient" means the email address(es) recognized within the "To:" and "Cc:" fields of the Image Command Data by MongoNet's system.

PROCESSING OF YOUR TRANSMISSIONS

The Contents of your Transmissions. The Service is intended as a secure passive conduit for the transmission of the Contents of your faxes (save Image Command Data), to the Recipient via Internet email. MongoNet does not retain any of the Content you transmit through the Service. To the extent that electronic copies of any Content are created during transmission, such copies will be automatically deleted from MongoNet's system immediately after the transmission is completed. Once the Contents have been sent to the public Internet, it is no longer under the control of MongoNet, and MongoNet shall have no further liability with respect thereto.

Image Command Data. The Image Command Data will be used by MongoNet to process and send your Transmissions, and to improve MongoNet's OCR technology and its system. The information derived from the Image Command Data found on the Email Cover Page may be used and disclosed by MongoNet for its general business purposes, in accordance with our data practices set forth in this Policy.

Fully Automated System. MongoNet's system is fully automated and MongoNet personnel will not review the contents of your Transmissions through the Service, except as necessary to debug errors in Transmissions or in our system, in which case a MongoNet technician may view the Image Command Data extracted from the Email Cover Page. MongoNet technicians who are authorized to view the extracted Image Command Data have signed written confidentiality agreements with MongoNet to protect the confidentiality of such information.

The "From:" Field of the Resulting Email Transmission. For the convenience of the recipient, the resulting email sent to the recipient will show the Sender in the "from:" field of the e-mail. You authorize MongoNet to use the Sender email address in the "from:" field, and you represent to MongoNet that this is your email address.

Email Cover Pages are Altered During Transmission. MongoNet's system automatically processes and materially alters Email Cover Pages upon Transmission, including digitization, regeneration of the image, nonlinear de-skewing, re-positioning, re-sizing, general image clean-up, removal of image data, addition of image data, conversion into .pdf format, and the like. In addition, to safeguard your Account, MongoNet's system automatically removes your Intelligent MongoFAX Phone Number from its pre-printed location on the Email Cover Page prior to transmitting the Email Cover Page.

Content Pages are Converted During Transmission. MongoNet's system converts the Contents of your Transmission to electronic format. Some non-linear deskewing may occur in the Notes Box of your transmission. The remaining images of your Content pages are not de-skewed or materially altered in any way.

Customizable Outbound Email Template. The resulting email from your transmissions will be formatted into MongoNet's standard outbound email templates. Aspects of the outbound email templates can be customized by using the Website. In addition to your customizations, the outbound email templates may include information about MongoNet and its products and services, links, disclaimers, graphics and other information or messages.

OUR SECURITY PRACTICES

Physical Security. MongoNet's service is currently hosted at a premier, tier one, co-location facility located in California. All fax traffic is delivered via normal Public Switched Telephone Network (PSTN) infrastructure into this secure facility where transmissions are automatically processed and routed to the Internet. MongoNet's facility offers a wide range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, 24x7 secured access, video camera surveillance and security breach alarms. MongoNet reserves the right to expand or change physical locations or co-location providers, but will require future locations and/or co-location providers to have similar or better physical security.

Electronic and Network Security. MongoNet's entire network is protected by commercial grade, state-of-the art firewalls. The only public network interface between the Internet and your Transmission data is via our outgoing mail servers. Otherwise your Transmissions are firewalled off from external Internet access. MongoNet's secure system is continuously monitored for attempted intrusions and updated accordingly. MongoNet reserves the right to modify, change and continually improve the electronic and network security of its system.

Mail Delivery Security. MongoNet will attempt to deliver your faxes to the Recipient and transmission confirmation emails to the Sender using ESMTP, which is SMTP with Transport Layer Security (TLS) extensions. TLS provides an encrypted tunnel between MongoNet's mail server and the Recipient's and Sender's mail server. If ESMTP is not available, MongoNet delivers your email using standard SMTP.

Website Security. When you send confidential information to us, we provide you the opportunity to establish a "secure session" using Secure Socket Layer (SSL).

SSL ensures that the information passed back and forth between your computer and our system is secured by using public key cryptography.

Your computer exchanges key information with our system to create a private conversation that only your computer and our system can understand.

In order to use the secure website, users are required to be running an SSL-capable browser. MS Internet Explorer 3.0 (or later) and Netscape Navigator 2.0 (or later) are all SSL-capable browsers.

OUR DATA PRACTICES

Information Collected by MongoNet. MongoNet stores any information that you directly or indirectly provide to MongoNet ("Collected Information"), with the exception of the Contents of your Transmission. The Collected Information includes, for example, the information you provide when you sign-up for the Service (such as your name, address, financial information, list of registered phone numbers), information derived from the Image Command Data (such as the Sender and Recipient e-mail addresses), information received by MongoNet from its telephone system when you call the Intelligent MongoFAX Phone Numbers or Free Trial Phone Number (such as the phone number from which you are calling, the duration of the call, the number of pages sent), the personal preferences you select for your Account on the Website (such as the customizations for your Email Cover Page), and information collected by our web server when you are accessing the Website (such as cookies).

General Permissible Uses and Disclosures of the Collected Information. The Collected Information may be used and disclosed by MongoNet for its general business purposes, including without limitation to provide and customize your services, to process new orders, to verify your identity, for billing purposes, to contact you, and to improve the Services and/or the Web Site. As this Policy changes from time to time, the use and disclosure of the Collected Information is subject to the Policy in effect at the time of such use and disclosure.

Automatic Distribution og MongoFAX Email Cover Page PDF Upgrades. Upon release, distribution of version upgraded MongoFAX Email Cover Page PDFs will be automatically emailed from the system to "From Senders" immediately following any transmissions made using a legacy MongoFAX Email Cover Page. The automatic version upgrade email will contain marketing materials pertaining to the new features, functionality and/or other improvements contained in the new MongoFAX Email Cover Page PDF along with any relevant instructions including "Save Attached Cover Page (PDF) to Your Desktop" along with any other important information. Legacy cover page users will continue to incur the automatic upgrade email feedback loop immediately following any future legacy cover page transmissions until that user converts to the newly upgraded version of the MongoFAX Email Cover Page PDF being distributed. Additionally, MongoNet reserves the right, from time to time, to automatically distribute the upgraded MongoFAX Email Cover Page PDF to all historical and previous "From Sender" user email addresses containing direct, customer specific domain names. MongoNet assumes that all active future "From Sender" users are authorized users irrespective of the "From Sender" email address domain name and as such will automatically distribute new MongoFAX Email Cover Page PDF version upgrades to such email addresses contained in the "From Sender" field. It is the customer's responsibility to monitor account activity for any unauthorized use.

Marketing Practices. MongoNet will not (a) share any personally identifiable information collected from you with any third parties, and (b) will not collect Recipient e-mail address from your Transmissions for the purpose of sending future marketing messages. MongoNet reserves the right to send you, at the Sender e-mail address, requests for feedback, user tips, information about new features, and other important announcements from MongoNet and its partners. Also, your use of the Service signifies your consent and your understanding that you may be transmitting informational or promotional messages and links for MongoNet and its partners in the resulting e-mails from your Transmissions.

Other Uses of the Collected Information. Notwithstanding the foregoing, MongoNet reserves the right to:

(a) license or sell our OCR or other technology to third parties, and in connection with such license or sale, provide to such third parties the improvements to such technology generated by using the Image Command Data. However, the improvements will only reflect the Image Command Data in aggregate form, and will not contain any personally identifiable information;

(b) provide any of your information to companies or individuals with whom we have contracted to perform services on our behalf (our "Agents"), but only if the Agents have entered into written agreements with us promising the same or a higher level of security and privacy as set forth in this Policy;

(c) transfer all of the information collected about you to its corporate affiliates or to a successor of all or substantially all of its business pertaining hereto, whether by way of merger, sale or transfer of all or substantially all of its assets hereof, consolidation, operation of the law, or otherwise;

(d) collect, preserve and/or disclose your Collected Information and Content, if MongoNet believes in good faith that such actions are required by law; and

(e) otherwise collect, preserve and/or disclose your Collected Information, but not your Content, if MongoNet believes in good faith that such actions are necessary to enforce the Agreement, defend itself against claims asserted against MongoNet, or protect the rights, property, or personal safety of MongoNet, its users and the public.